PRIVACY POLICY

Compliance with Laws

This Privacy Policy complies with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa, which regulates the processing of personal information in South Africa. As a South African business, we are committed to processing your personal information in accordance with POPIA.

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Information We Collect

• Personal Information

We may collect several types of information from and about users of our Site, including:

1. Identifiable personal information such as name, postal address, email address, telephone number, credit card information, and any other identifier by which you may be contacted online or offline ("personal information")

2. Demographic information such as postal code, age, gender, preferences, interests, and favourites

3. Information about your internet connection, the equipment you use to access our Site, and usage details

 

• How We Collect Information

We collect this information:

1. Directly from you when you provide it to us

2. Automatically as you navigate through the Site (information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies)

3. From third parties, for example, our business partners

 

• Information You Provide to Us

The information we collect on or through our Site may include:

1. Information that you provide by filling in forms on our Site, including information provided at the time of registering to use our Site, subscribing to our newsletter, posting material, or requesting further services

2. Records and copies of your correspondence with us

3. Your responses to surveys that we might ask you to complete for research purposes

4. Details of transactions you carry out through our Site and of the fulfilment of your orders

5. Your search queries on the Site

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• Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Site, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Site

• Information about your computer and internet connection, including your IP address, operating system, and browser type

The information we collect automatically is statistical data and may include personal information. It helps us to improve our Site and to deliver a better and more personalised service, including by enabling us to:

• Estimate our audience size and usage patterns

• Store information about your preferences, allowing us to customise our Site according to your individual interests

• Speed up your searches

• Recognise you when you return to our Site

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies): A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Site.

• Flash Cookies: Certain features of our Site may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Site. Flash cookies are not managed by the same browser settings as are used for browser cookies.

• Web Beacons: Pages of our Site and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us to count users who have visited those pages or opened an email and for other related website statistics.

 

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Site and its contents to you

• To provide you with information, products, or services that you request from us

• To fulfill any other purpose for which you provide it

• To provide you with notices about your account, including expiration and renewal notices

• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection

• To notify you about changes to our Site or any products or services we offer or provide through it

• To allow you to participate in interactive features on our Site

• To process and deliver your order

• To email you our newsletter, if you have signed up for it

• In any other way we may describe when you provide the information

• For any other purpose with your consent

 

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

• To our subsidiaries and affiliates

• To contractors, service providers, and other third parties we use to support our business

• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of our assets

• To fulfil the purpose for which you provide it

• For any other purpose disclosed by us when you provide the information

• With your consent

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request

• To enforce or apply our Terms and Conditions and other agreements

• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our business, our customers, or others

 

Cross-Border Transfers

Your personal information may be processed and stored in countries outside of South Africa, which may have different data protection laws than those in South Africa. By using our Site, you consent to the transfer of your personal information to countries outside of South Africa, including to countries that may not provide the same level of data protection as South Africa.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organisation or a country unless there are adequate controls in place.

 

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration, and disclosure. All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

 

Your Rights Under POPIA

Under POPIA, you have the right to:

• Request access to your personal information

• Request correction of your personal information

• Request deletion of your personal information

• Object to processing of your personal information

• Request restriction of processing your personal information

• Request transfer of your personal information

• Withdraw consent where we rely on consent to process your personal information

To exercise any of these rights, please contact us using the contact form provided at the end of this Privacy Policy.

 

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

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To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

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Children's Privacy

Our Site is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Site. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Site or on or through any of its features.

If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us.

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Third-Party Websites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

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Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will post the new Privacy Policy on this page with a notice that the Privacy Policy has been updated.

The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Site and this Privacy Policy to check for any changes.

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Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, or to register a complaint or concern, please contact us using the form below.